Kopana Privacy Policy

Effective date: [insert] — draft: confirm bracketed details and complete South African legal review before publishing.

1. Who we are

Kopana (“Kopana,” “we,” “us”) is operated by Takkie Holdings (Pty) Ltd, registration number 2026/610703/07, with its registered address at 75 Lodge Street, Pinnacle Point, Mossel Bay, 6500 (“Kopana”). Kopana is the responsible party under the Protection of Personal Information Act 4 of 2013 (“POPIA”) for the personal information we collect through the Kopana app, website and related services described in this Policy.

This Policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and the rights you have. It applies to customers who book rides or send parcels, driver partners, merchant partners, and visitors to our app and website. If you are a Kopana employee or job applicant, a separate notice covers how we handle your information.

2. Information we collect

Account and booking information — your name, contact details, account credentials, and the routes, dates, bookings and saved places linked to your account. Trip and location information — pickup and drop-off points, route, GPS location, estimated arrival time, trip status and, if you choose to use it, trusted-contact location sharing. Parcel information — sender and recipient contact details, collection and delivery addresses, a description of the parcel, photo evidence of collection or delivery, and tracking and confirmation events. Driver partner verification information (driver partners only) — identity documents, facial verification data, proof of address, driving licence, PrDP and permit details, vehicle and insurance records, and bank and tax information needed to verify eligibility to drive on the platform. Payment information — booking and payment status, payout details, transaction references and, where required, bank details. Card payments are processed by our payment service provider, Takkie Holdings (Pty) Ltd; we do not store card details ourselves unless we tell you otherwise. Ratings, complaints and safety information — ratings, messages, incident reports, safety reports and any supporting photos or witness details you or others provide. Marketing and referral information — your marketing preferences, referral activity and response to campaigns, if you choose to engage with these. Technical information — device, app and cookie data collected when you use our app or website.

3. How we use your information

We use your personal information to:

  • create, secure and manage your account and authenticate you when you log in;
  • provide ride-booking and parcel-delivery services, including matching you with a driver, calculating routes and fares, and coordinating pickup and delivery;
  • verify driver partner eligibility, safety and regulatory compliance;
  • process payments, payouts, refunds and disputes, and meet finance, fraud-prevention and tax obligations;
  • maintain trust and safety, including investigating ratings, complaints, incidents and safety reports;
  • provide customer support;
  • send service communications and, where you’ve agreed or the law otherwise allows, marketing communications;
  • administer referral programmes and measure campaign performance;
  • detect and prevent fraud and misuse of the platform; and
  • comply with our legal, regulatory and contractual obligations.

We only use your information for a purpose compatible with why we collected it, or that you’ve separately agreed to.